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Welcome to the Shift Leadership Roundtable Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of evolutionary leaders, and we're also passionate about providing the best support possible to our participants.

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

Where is the Program Schedule & Replays page?

How do I listen to the LIVE calls?

If you've already registered, we've emailed you a phone number and PIN code. (Don't see it in your inbox? Please check your spam filter.)

For general access, dial +1-425-440-5100 and enter the PIN 301394#. Click here for additional access options. You can also listen live via webcast, from the Program Schedule & Replays Page here.

How do I listen to the FREE replays?

Recordings are posted on the Program Schedule & Replays page, usually within four hours after the live call. Then it's available to you for free replay for a limited time, usually 48 hours. Click on the speaker’s name on the left, and the “Play audio” section will appear above the speaker’s bio on the right once the recording has been posted.

NOTE: If you don’t see an audio replay option, either the recording is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule & Replays web page open for a while, please refresh or reload the page to update it.

Additional Audio Troubleshooting:

Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:

Where is my free registration bonus?

You can grab your bonus on the Summit Program Page, or contact customer service here.

I need help signing up for the Shift Leadership Empowerment Collection. Who do I contact?

You can purchase the Shift Leadership Empowerment Collection by clicking here.

You can reach our online Customer Support here:

Or, phone our Order Department during the hours of 9:00am to 5:00pm Pacific, Monday through Friday: (415) 223-7565.

How do I access the Shift Leadership Empowerment Collection of recordings, downloads and transcripts?

If you have purchased the Shift Leadership Empowerment Collection, you may sign in at the Premium access page

You’ll have lifetime access to your collection through our Premium Membership Page, where you'll find the session recordings, transcripts and exclusive bonuses as they become available.

To access your collection:

  1. Visit the Premium Membership Page here.
  2. Enter your email address into the box (the email you used to register for the summit) and click the Sign In button.
  3. If you don't see the Sign In bar, you're probably already signed in. (You can try an audio to confirm.)

Once you're signed in, you can scroll down the page to see the materials that are available. (Transcripts may take up to two weeks following the session broadcast.)

Why does it say The Shift Network on my credit card statement or receipt?

Shift Leadership Roundtable is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here:

How can I get a refund for my purchase of the Shift Leadership Empowerment Collection?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 60 days of the date on your receipt you decide the Shift Leadership Empowerment Collection is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

All other Customer Support questions

For all other questions about this Summit, please click here:

Thank you for visiting our Shift Leadership Roundtable Customer Support Center!